Frequently Asked Questions
What types of items do you buy?
Engagement rings, wedding bands and other jewelry made of diamonds, platinum, gold or silver and loose diamonds. We also buy name brand items, watches and coins. Visit the What We Buy page for a full list.
What are your fees?
Hock My Rock charges zero fees if you sell to us. When we make an offer to you, you will receive 100% of that offer. If you choose to receive payment via PayPal, you will not incur any PayPal fees on your end.
How will your offer compare to the estimate that I received?
If your item is as you described on your Estimate Form, our offer will fall within the estimate range we provide to you. If for any reason our offer falls outside of the estimate range and you do not accept the offer, we will ship your item back to you free of charge.
Will you take the diamond out of my ring?
No. Your diamond will be graded as it is set. Only in rare circumstances will we ask your permission to remove the diamond. Only if you consent, will the diamond be removed.
What if I have more than one item to sell?
Please fill out one Estimate Form for each item, unless you want to sell more than one item as a set (i.e. engagement ring and wedding band set.)
What should I do if I don't have an appraisal or certificate and don't know anything about my diamond?
When filling out the Estimate Form, please select "unknown" for any specs that are unknown. Please do not guess if you don't know the information for certain. Include a photo of your item if you can. Once we receive your item in hand we work with our gemologists to determine the specs of your item and will be able to give you an official offer.
Do I have to submit a photo of my item with my form?
When filling out the Estimate Form, submitting a photo of your item is not required, but it is recommended as it allows us to see what your item looks like and compare it to the information on the form.
What if I don't accept the offer after I send it in?
No problem. If you decide not to accept the offer, your item will be shipped back to you. We will cover the shipping both ways so long as your item is as described and our offer falls outside of the estimate range. If you send an item to us that is not as described on your form or if you chose not to accept an offer that falls within our estimate range, you will be responsible for shipping costs to and from Hock My Rock. Keep in mind, once Hock My Rock makes an offer and you accept that offer, the sale is final.
How will I know where my item is once it leaves my hands?
If you choose for Hock My Rock to send a prepaid shipping box or label to you, you will receive USPS tracking information so you can track your package at usps.com and follow each scanning point until your item is delivered to us.
If you chose to ship your item yourself, you will be responsible for mailing your item to Hock My Rock and tracking your package. You should send that tracking information to Hock My Rock so we can know when to expect your package.
What form of payment do you use?
We make payment via check or PayPal - your choice.
How long does it take for me to get paid?
Once you accept our offer, payment will be made within one business day. PayPal usually sends funds instantly, while a check may take three to five business days to be delivered in the mail.
Can I visit your office?
Yes! We have an office located in Midtown Manhattan. If you are in the area and would like to come in to receive an offer for your item, please fill out the Appointment Form located on the Contact page.