Shipping & Returns for Buyers
Shipping for Buyers
When you purchase an item on the Marketplace, the following shipping costs will be applied to your order at checkout.
Returns for Buyers
If you decide you do not want the item you purchased on the Marketplace, notify us immediately. Please see cancellation and return rules below; depending on which step of the process the item is in, different rules apply.
Canceling a sale before the seller ships
When you notify us, if the seller has not yet shipped the item, we can cancel the sale and you will receive 100% of your money back.
Canceling a sale after the seller ships
When you nofiy us, if the seller has already shipped the item to us, you will be responsible for the seller's shipping cost to us and their return shipping fee according to the shipping costs chart. A refund will be issued for the total amount paid minus these costs. Please note, the shipping fees are calculated based on where the seller lives, not where you live (ie: if you live in the United States but the seller lives in Canada, you will be responsible for the cost of shipping to and from Canada.)
Returns after the sale is final
A sale is deemed final when an item has been authenticated and payment has been released to the seller. If for any reason you are not happy with the item you purchased on the Marketplace after the sale is final, you have five (5) days from the date of delivery to request a refund via email and ship your item to us. You will be responsible for the return shipping to us. When we receive the returned item, we will open it under video surveillance and evaluate it to make sure that the item and its condition is exact in what was sent to you. Then, we will either issue a refund in the form of a store credit that will be good for 30 days or purchase the item from you for resale value and send payment to you via check or PayPal.
Items that cannot be returned or refunded
We will refund any services that have not been initiated. The following is a list of items that cannot be returned or refunded after the sale is final: items that are outside of the five-day delivery period, shipping costs, jewelry boxes, jewelry pouches, cleaning, polishing, appraisal, diamond grading report, sizing, engraving or any other services of any kind.